Privacy policy

Völker Medical

How to get to us
Völker Medical
A division of Völker Video- und Datentechnik GmbH, Robert-Bosch-Strasse 9, 63477 Maintal (hereinafter referred to as Völker Medical) takes the protection of your personal data very seriously, and adheres strictly to data protection law. Personal data will only be gathered on this website to the extent technically necessary. Under no circumstances will the data we collect be sold or passed on to third parties for any other reason. The following statement gives you an overview of how we guarantee this protection, what kind of data we gather and for what purposes.


 


GDPR compliant
A division of
Völker Video- und Datentechnik GmbH Völker Medical
Robert-Bosch-Strasse 9
63477 Maintal, Germany

Tel.: +49 (0)6181 43 770
Fax: +49 (0)6181 431 784

http://www.voelker-medical.de
info@voelker-medical.de


 


Types of Data collected


Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name, phone number and email address.


Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.


Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.


Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.


Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.


Mode and place of processing the Data
Methods of processing


The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.


Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:



  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

  • processing is necessary for compliance with a legal obligation to which the Owner is subject;

  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.


In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


Place


The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.


Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.


Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.


If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.


Retention time


Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.


Therefore: ¥ Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. ¥ Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.


The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.


Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.


The purposes of processing


The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics and Contacting the User.


Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.


Detailed information on the processing of Personal Data


Each person has the right to request immediate the deletion of the stored data from us. You can request the deletion under the following e-mail address: info@voelker-medical.de


Personal Data is collected for the following purposes and using the following services:


Analytics


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.


Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data.


Contact form (this Application)


By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: email address, first name, last name and phone number.


The rights of Users


Users may exercise certain rights regarding their Data processed by the Owner.


In particular, Users have the right to do the following:



  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.


Details about the right to object to processing


Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.


Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.


How to exercise these rights


Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.


Additional information about Data collection and processing


Personal data we collect


Through this website, Völker Medical may collect information that can specifically identify you, such as your name, address, telephone number and e-mail address when you voluntarily submit it to us.


Use of personal data


We will only use personal data as set forth in this privacy policy, unless you have specifically consented to or opted-in to another use of your personal data. We may use and disclose personal data for any of the following reasons:



  • to respond to requests you may make of us, including to provide services that you have requested and participate in activities that you have joined

  • to contact you and/or provide you with general information as well as information about our products and services from time to time

  • improve your browsing experience by personalizing the Website and to improve the Subscription Service send you marketing communications relating to our business which we think may be of interest to you

  • to share with agents, contractors or partners of Völker Medical in connection with services that these individuals or entities perform for, or with, our firm. These agents, contractors or partners are restricted from using Personal Data in any way other than to provide services for Völker Medical. We may, for example, provide Personal Data to agents, contractors or partners for hosting our databases, for data processing services, or to send you information that you requested, but those parties cannot use your Personal Data for their own purposes unrelated to the work they are doing for us

  • to respond to duly authorized information requests of governmental authorities or where required by law

  • to investigate suspected fraudulent activity in connection with the website or violation of another party’s rights

  • in connection with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat personal data in accordance with this privacy policy.


Security


The security of your personal data is very important to us. We have put in place reasonable physical, electronic, and administrative procedures to safeguard the information we collect. Access to your personal data is granted only to those employees who require it in order to perform their duties. We cannot guarantee, however, that all communications between us or information stored on our servers will be free from unauthorized access by third parties such as hackers. Your use of our services demonstrates your assumption of this risk.


Information from children


This website is not directed at children and we have no intention of collecting personal data from young people. If we become aware that personal data from a child under 14 has been collected without the consent of such child’s parent or guardian, we will use all reasonable efforts to delete such information.


Third party websites


As a convenience to our visitors, this website contains links to a number of websites that we believe offer useful information. The policies and procedures we describe here do not apply to those websites. We suggest contacting those websites directly for information on their privacy policies.


Access to personal data


We will make available to you the personal data about you in our custody or control that we have collected, used or disclosed, upon your written request, to the extent required and/or permitted by law.


To request access to personal information that we hold about you, we require that you submit your request in writing by clicking on the “Contact us via email”-link shown in the top-right area of this page. When we receive an access request from an individual, we will attempt to fulfill the requested information within 30 days, including requests regarding the personal data we have in our possession or control about the individual, what it is being used for, and to whom it has been disclosed, if applicable.


In certain situations, however, we may not be able to give individuals access to all or some of their personal data. If we deny an individual’s request for access to their personal data, we will advise the individual of the reason for the refusal.


Accuracy of personal data


We make reasonable efforts to keep personal data in our possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. If you would like to correct, modify or delete your personal data, please submit your request in writing by clicking on the “Contact us via email” link shown in the top-right area of this page.


Every person has the right to demand immediate information from the stored data. You can request the data at the following e-mail address: info@voelker-medical.de


Each person has the right to request immediate the deletion of the stored data from us. You can request the deletion under the following e-mail address: info@voelker-medical.de


International transfers of personal data


Personal data submitted through this website resides on servers at our corporate headquarters in Nuremberg, Germany and the servers of our Marketing Partner HubSpot, Inc, based in Boston, MA, USA.


The Völker Medical Group is a global organization. Your personal data may be transferred to one or more Völker Medical affiliated companies or non-affiliated service providers in other countries and used for the purposes described previously. To facilitate our global operations, we may transfer and access Personal Information from around the world, including the United States. This Privacy Policy shall apply even if we transfer Personal Information to other countries.


Völker Medical’s legal entities outside the European Union have entered into intra-company data protection agreements using standard contractual clauses prepared by the European Commission. Moreover, Völker Medical’s U.S. entities have entered into data protection agreements with service providers and other business partners.  These agreements require the contracting parties to respect the confidentiality of your Personal Information and to handle European personal data in accordance with applicable European data protection laws.


By using this website, you consent to the transfer, storage, use and disclosure of your personal data among our affiliated companies and non-affiliated service providers, wherever located.Völker Medical’s service providers are contractually bound to respect the confidentiality of your personal data.


Our Marketing partner, HubSpot, Inc., based in Boston, MA, USA, is participating in and has certified its compliance with the EU-US Privacy Shield Framework.


Legal action


The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.


Additional information about User’s Personal Data


In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.


System logs and maintenance


For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.


Information not contained in this policy


More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.


How “Do Not Track” requests are handled


This Application does not support “Do Not Track” requests.To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.


Changes to this privacy policy


The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.


Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.


 


Right to know


You are entitled at all times to know what personal information on you is stored, as well as the origin and recipients of that information and the reason for its storage. Völker Medical’s data protection officer Thomas Völker will provide information on stored data: info@voelker-medical.de.


Your trust is important to us. If you have any questions not answered by this data protection statement, or if you require further information, please contact our data protection officer.


Our general terms and conditions of sale and delivery are available for download from the right-hand column.


 


Changes to this privacy policy
We reserve the right to change this privacy policy if the legal situation or this online offer or the method of data collection is changed. This only gilds explanations for data processing. Soforce contribution of the consideration of the consideration of the consideration.

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